Spa Receptionist

We are currently recruiting for a Spa Receptionist to join our Soholistic team at our Ham Yard Hotel. Working closely with the Spa Manager, it will be your responsibility to focus on providing exceptional service and overseeing the booking processes and scheduling treatments including: massage, facials, manicures & pedicures, and waxing for our in house guests and VIP clientele within all of our 8 London properties. This position requires a candidate that possesses a warm and welcoming nature, excellent communication skills and impeccable personal presentation.

What we Offer:

• Discounts & Perks Platform
  
• Wage Stream – An employee app to stream your wages before payday
• Paid overtime
• Flexibility
• No split shifts
• Cycle to work scheme
• Uniform and meals provided
• Uniforms dry cleaned
• Discounted personal dry cleaning
• Social events, wellbeing and team activities
• Award winning training opportunities and career development
• Fully funded English lessons
• One paid volunteering day per year
• Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
• And much more!

Main Duties:

• Scheduling spa reservations for all 8 London properties
• Have a good command of the packages and treatments on offer
• Develop excellent product and treatment knowledge, in order to recommend to products and treatments that would suit their guests’ needs.
• Establish strong and professional relationships with the guests to help build a successful client base
• Ensuring a smooth running of the spa and gym facility on a day to day basis
• Work towards and achieve all sales targets set by the Spa Manager
• Meet and greet all guests in a warm and inspirational manner
• Liaise with the Spa Therapists on a daily basis to ensure all guest’s needs and expectations are met
• Responsible for opening up the Spa in the morning, meeting and greeting guests and visitors throughout the day and closing the Spa
• Processing payments, controlling any reception based administration duties, processing vouchers and sale of gym memberships and product sales
• Ensuring that all facilities are kept immaculate e.g. fruits, water, juices and towel supplies for the guests are restocked
• Take ownership of the Spa reception and ensure all tasks are completed in timely manner

Skills:

• A passion for customer service and exceeding guests expectations
• Have a wide knowledge of a variety of treatments
• Excellent communication skills
• Excellent time management skills
• Superb attention to detail and driven by delivering exceptional standards
• Team working skills
• Resilience and drive to get things right first time
• Competent in answering phone calls and emails in a professional and friendly manner
• Previous experience as a Spa Receptionist within a 5* hotel or luxury spa is advantageous
• A high standard of personal presentation
• Ability to deal with high profile clients in a professional manner

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.