Healthclub & Spa Receptionist

Health Club & Spa Receptionist.

Holiday Inn London – Kensington High Street is one of Europe’s largest Holiday Inn properties, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool, and Spa.

Job purpose:

As Healthclub & Spa Receptionist, you will be the first point of contact with Club Members and hotel guests, providing a friendly welcome and the highest level of efficient service in order to meet members and guests needs.

Main duties and responsibilities:

· To courteously welcome all members to the Club on each visit.

· To ensure that all members "sign in" correctly providing all the necessary details, thus proving they are bona fide members of the Club.

· To ensure that attendance data of residents is accurately recorded in the members file.

· To be a primary source of information about the Club and the Hotel to all members.

· To make appointments for members to receive any services offered by the Club, both from callers in person and telephone.

· Take Spa bookings, explaining our cancellation policy as well as obtaining Credit Card details and contact details in order to guarantee the bookings.

· To ensure that throughout the day the Changing Rooms are adequately stocked with all guest supplies (i.e. soap, shampoo, water, cups, toilet paper, hand drying towels etc.)

· Following training, give tours of the Club, detailing all facilities and benefits of membership to prospective members.

· To take initial membership enquiries over the telephone and pass information to the Membership Manager.

· To enrol any new members to the Club ensuring that all necessary details are obtained and accurately recorded and then ensuring that all information is then passed onto Membership Manager.

Key requirements & qualifications:

You will be a positive, enthusiastic and resourceful individual with excellent IT, verbal and written communication skills, along with a proven ability to plan, prioritise, multi task and self manage, without constant supervision. Flexibility, adaptability and attention to detail are also key requirements of the role.

What we offer:

· Competitive salary + incentives.

· Meals on duty.

· Company funded healthcare plan.

· Access to GP helpline, Virtual Doctor, and Legal Advice helpline.

· Access to Perkbox.

· Uniform and dry cleaning.

· Employee discounts across IHG hotels.

· 28 Annual Holidays (included Bank Holiday).

· Pension Scheme.

Job Types: Part-time, Zero hours contract

Pay: £11.44 per hour

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person