Company

Hilton HotelsSee more

addressAddressLondon, Greater London
type Form of workPart Time
salary SalaryCompetitive
CategoryHealthcare

Job description

Spa Receptionist - 24 hrs / week

Relax, we have the job for you 

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Part time - 24 hrs per week
  • Hourly Rate of £11/hr (increasing to £11.85 from 1st April 2024)
  • Smart uniform provided
  • Free and healthymeals when on duty
  • Grow your Career Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Free Parking
  • Modern and inclusive Team Member’s areas
  •  A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

    What will I be doing?

    • Assist guests and clients in an appropriate and timely manner
    • Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
    • Ensure client experience is proficient including bookings, payments, and consultation cards
    • Adhere to cash handling procedures
    • Interact and communicate effectively with clients, members, team members, guests, and management team
    • Up-sell with latest departmental incentives
    • Report accidents, maintenance issues, or other incidents
    • Ensure compliance with all health and safety regulations

    What are we looking for?

    • Committed to delivering a high level of customer service
    • Excellent grooming standards

     

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Excellent attention to detail
    • High standards of cleanliness
    • Ability to work in a consistently professional and helpful manner
    • Previous spa experience

    EVERY JOB MAKES THE STAY.

    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

    We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

    Refer code: 2570978. Hilton Hotels - The previous day - 2024-01-21 15:54

    Hilton Hotels

    London, Greater London
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