Service Support Manager

9 Month Fixed Term Contract/Secondment.

An interim opportunity has arisen for the role of Service Support Manager within the Safeguarding, Quality Assurance and Improvement and the Clinical Service. This role will involve providing oversight of business support and business processes across two service areas and reporting into the Business Manager for these services.

This exciting role will be pivotal to the successful provision of a first-class business support service and supporting Children and Family Service Practitioners to provide excellent services to children and families in Hackney. In particular, this role focuses on child protection conference processes, supporting the wider service areas with business arrangements and overseeing staffing across both departments.

Reporting to the Business Manager, you will be an enthusiastic senior administrator with experience of working either within a Local Authority or large organisation. The successful applicant will be part of the Business Support Management Team, overseeing the business support provision within a specific service area. They will be a leader, highly organised and able to manage competing priorities in a fast-paced work environment.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought-after areas to live in London with good schools, parks and local amenities, as well as great transport links. 

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.

For an informal conversation about this role, please contact Swabra Abdulrehman, Business Manager on 020 8356 8845 3610 or email: swabra.abdulrehman@hackney.gov.uk

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 23 April 2024 (22:59)

Interview and assessment date: 15, 16, 17 May 2024.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class.

We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk