Service Team Leader

Hours:35 hours per week to support department operating hours in Head OfficeClosing Date:Fri, 24 May 2024As a Customer Delivery Team Leader you will ensure the Society’s values, customer vision and service proposition are effectively managed through continually improving the processes, policies and procedures.We are looking for an individual who can lead, develop, inspire and above all motivate a their team.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.You will be joining the Savings Operations Leadership team and will work alongside the other 3 Team Leaders and you will lead a team of 10/11 colleagues. You will be responsible for the day to day running on the Savings Operation teams ensuring all service levels are met and help our colleagues delivery a high
standard of quality encouraging a right first time culture.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)A commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?Inspiring and engaging colleagues through modelling our values and behavioursLead, develop and deliver the departmental business plan and cascade this to your team as well as monitoring employee engagement levelsInstill a culture of quality and ownership; we want you to ensure your team fully understands what is expected of them and have their own objectives to work towards whilst being supported with any access to learning and developmentOverall, we are looking for someone who wants to help others thrive and achieve their career aspirations whilst working within the Societies principles and values as well as being an ambassador for the department.What Do We Need From You?A strong team ethicBe pro-active in your approachExpansive in your thinking and not be afraid to challengeEmpathetic and supportive, with a real passion for developing peopleRole model our values and behaviour whilst ensuring our customers are at the forefront of everything we doExperience and knowledge of the Customer Delivery department, process and policies as well as the principles that underline that, will also be an advantage