Service Team Manager

Service Team Manager / Front of House Manager
Chingford
Salary: OTE £40,000 - £47,000+
Monday to Friday 0800*****
Saturdays 0800***** 1 in 3
Ref: OC16738

Service Team manager role
An opportunity has arisen to join us as a Service Team Manager in Chingford. The Service Team Manager is responsible for every aspect of a customer's aftersales experience. The main purpose of the role is to supervise the team and dealing on a day-to-day basis with customers
This role includes the day-to-day management of the Service Team. The role is to further the maximise sales, and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.
The successful candidate will have experience in an aftersales role within the motor trade; and have strong communication skills, high attention to detail and good organisational skills.

Company benefits:
* Company Pension
* Performance Bonus
* Company Benefits Scheme
* Long Service Holiday Reward
* Enhanced Maternity Policy
* Share Save Options
* Your Birthday Off

Service Team Manager Main Duties
* To manage and work with the team to deliver on role expectations ensuring:
* Assistance to the management team with attendance control
* To manage customer complaint resolution including face-to-face if required.
* Ensure the repair of vehicles promptly and to brand standards
* Upsell and authority for additional work identified
* Collection and Delivery Control
* Inbound call handling & IVR call back management

Service Team Manager Skills Required:
* Demonstrable motor trade service advisor, technician, or workshop control experience
* Working as part of a team
* Excellent communication skills
* Previous supervisory experience would be desirable

Consultant: Yvonne Martin
INDAS
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.