Services Manager

Our client is seeking an experienced Services Manager to join their team during an exciting period of growth. The successful candidate will be responsible for driving forward the equipment and service management across the business. This role is fully office based and will occasionally involve travel to sites.

Day to Day of the role:

• Oversee the delivery of a safe, compliant service on time and to budget, maintaining excellent working relationships with internal and external stakeholders.
• Manage the team to ensure high levels of performance and delivery of contractual KPIs.
• Ensure timely delivery of supplier services to agreed timescales.
• Conduct monthly building checks and compliance audits.
• Manage contracted services in accordance with agreed processes and service level agreements to meet or exceed customer expectations.
• Control supplier costs and provide clear and timely reporting of variances.
• Maintain excellent working relationships with client representatives through open and honest communication.
• Strategically plan and manage the business.
• Communicate across multiple stakeholders, identifying problems and opportunities for continuous improvement.
• Manage and mitigate risks related to the responsibilities of the department.
• Monitor spend and financial forecasting (both Opex and Capex), focusing on improving efficiencies and operating costs.
• Manage assigned activities and projects, reviewing and evaluating progress.
• Optimize vendor performance through effective SLA and performance management.
• Develop and provide data/metrics/reporting to management on services, budget, quality, risk, and other areas.

Required Skills & Qualifications:

• Multi-site experience.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Competency in problem-solving and negotiation.
• Excellent understanding of budget formats and reports.
• Ability to work cross-functionally in multi-disciplinary teams.
• Independent and proactive work ethic.
• Project management experience with a relevant qualification (desirable).
• Knowledge of technical areas/buildings and responsibilities.
• In-depth experience in value-add, proactive equipment, and contractor management.