Sexual Violence Single Point Of Contact (Spoc)

Role: Sexual Violence Single Point of Contact (SPOC)

Based: West Bromwich

Rate: GBP22.308

Start Date: ASAP

Duration: Permanent

Hours: Full Time 37.5 hours 9am 5pm Monday to Friday

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a Sexual Violence Single Point of Contact (SPOC)

Synopsis of duties:

• To be responsible for taking calls and field as appropriate to the relevant service or staff member. Services include:

1. Domestic abuse community and accommodation services
2. Rape and Sexual Violence service
3. Children and young person s services
4. Women s justice service
5. Therapeutic counselling service
6. Stalking service
7. Modern slavery service

• To be responsible for delivering an effective system of first contact, care and support to clients that have experienced Sexual Violence and abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
• To effectively communicate with clients over the telephone in a manner and pace that is appropriate and which:

1. develops and maintains a positive atmosphere
2. allows clients to progress at their own pace
3. reflects an interest in and understanding of the situation
4. maintains calm and control throughout the call
5. acknowledges risk to health, safety and welfare

• Supporting the wider service by responding to referrals within the Community services Directorate, ensuring that information is inputted onto the case management system
• Accurate recording of the referral details on the case management system and prepare case files ready for allocation. Where new information is available keep case management databases and systems up to date with relevant information.
• To liaise on a daily basis with employees in partnership locations, namely the Multi Agency Safeguarding Hub (MASH), taking referrals, making contact and assessing requests for support.
• To monitor and respond to referrals via email and telephone in a timely manner to ensure contact is maximized and needs are met.
• Where client details are missing, make contact with appropriate referees to obtain accurate details to enable contact and allocation.
• Where appropriate refer clients to other services to create the best outcomes for victims.
• Once the client has agreed to support within the Rape and Sexual Violence Service, allocate to the correct Independent Sexual Violence Advisor (ISVA) to pursue interactive interventions, ensuring that this transfer has been accurately recorded in accordance with the systems, policy and procedures.
• To build relationships with stakeholders and ensure appropriate sharing of information in accordance with policies and procedures. Working directly with all key agency partners to ensure that work with clients is coordinated and information is shared effectively and appropriately.
• Assist with the training of new employees within the Sexual Violence Services ensuring that they are aware of the case management and administration processes.

Essential Requirements:

• Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.

GCSEs English and Mathematics Grade C or above.

• Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately
• Experience of working/liaising with all stakeholders over the phone and using other forms of communication including, use of emails and written correspondence.

Supporting Futures Consulting acts as both an employer and an agency.