Shift Manager

About us

Little Dessert Shop is an exciting sweet brand, situated on the High Street. We are a professional, agile and customer-centric team offering a dessert menu of waffles, crepes, cookie dough, cakes and bakes, and hot and cold beverages to eat in or takeaway. We pride ourselves on providing exceptional customer experience in a luxurious setting for our customers to experience the ultimate dessert dining experience.

Our work environment includes:

• Modern setting
• Food provided

Duties

As a Shift Manager, you will be responsible for overseeing the day-to-day operations of our establishment. You will ensure that our customers receive exceptional service and that our team members are motivated and well-trained. Your duties will include:

- Managing all aspects of the restaurant, including front-of-house and back-of-house operations
- Ensuring that all food and beverages are prepared and served in accordance with brand standards

- Following operational guidelines

- Supervising and training staff members to provide excellent customer service
- Monitoring inventory levels and ordering supplies as needed
- Implementing and enforcing health and safety regulations
- Handling customer complaints and resolving issues in a timely manner
- Developing and implementing strategies to increase sales and profitability
- Conducting regular meetings with staff to communicate goals, expectations, and updates - Developing staff rotas and ensuring the store is staffed appropriately for the trading period

Requirements
To be successful in this role, you should have the following qualifications:

- Experience in a restaurant/retail (restaurant, bar, coffee shop) environment. However, training will be provided for the right applicant
- Strong knowledge of restaurant operations, including food safety and preparation
- Excellent communication and interpersonal skills
- Proven ability to lead and motivate a team
- Strong problem-solving skills and the ability to make decisions under pressure
- Ability to work flexible hours, including evenings, weekends, and holidays

If you have a passion for the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Shift Manager!

Job Type: Zero hours contract

Salary: £10.50-£12.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Store discount
• UK visa sponsorship

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Experience:

• Supervising experience: 1 year (preferred)
• Restaurant management: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (required)
• Management: 1 year (preferred)

Ability to Commute:

• Epsom (required)

Ability to Relocate:

• Epsom: Relocate before starting work (required)

Work Location: In person