Shift Manager

Job Description

We are recruiting for a full time Shift Manager (Recruitment Agency) position to join our Challenge-trg Recruitment agency team in Doncaster, DN3 3FB. If you are ambitious individual who is looking for a meaningful career with a long-term progression, this position is just right for you!

Our client is a global online retailer with the aim of giving our customers the confidence to be whoever they want to be – and the same goes for their people. They are purpose driven, mission-led and guided by the values.

Your pay rate as a Shift Manager (Recruitment Agency):

You will receive a salary equivalent of £23,920 – £28,080 per annum with possibility to work extra hours.

*Higher salary is based on working night/late shift hours*

Job Purpose:
Expectations of a Shift Manager (Recruitment Agency) for Challenge trg Recruitment includes supporting client and workforce daily ensuring delivery of a service level agreement. Building great relationships with both client and workforce to ensure trust and excellent customer service experience. Tackling main recruitment and operational challenges to deliver agreed level of KPI’s. Individuals in this role are expected to be flexible with working patterns to support coverage for vacation and ensure client expectations are met with coverage of shifts

What we offer:

You will be working with highly skilled experienced and positive team with great opportunity to learn and progress. You will receive full training and ongoing support from higher management and fellow colleagues to self-develop. You will be involved in team engagement activities. You will be working in the office environment with flexibility to manage your own day schedule accordingly to operational needs.

Responsibilities as a Shift Manager (Recruitment Agency):

• Being involved in recruitment activities
• Workforce management which includes but is not limited to time and attendance, absence, performance
• Colleague support, welfare and engagement
• Attending regular briefings and meetings
• Conducting regular warehouse walks
• Customer focused service delivery
• Compliance and H&S
• Data recording and reporting
• Working in a team, but also being self-sufficient

Our ideal Candidate:

• Great work ethic and loyal personality
• Good Microsoft Office and IT skills
• Good verbal and written skills, positive and approachable attitude.
• Proactive approach to problem solving both client and worker issues along with customer service orientation
• A strong team player who is flexible in their approach to the working hours and demands of a 24/7 operation to meet the client requirements
• Be able to work under pressure to tight timescales whilst maintaining accuracy and attention to detail
• Self-motivated individual with a flexible and adaptable “can do” attitude to succeed
• Ability to demonstrate confidentiality, empathy and sensitivity, especially when handling sensitive situations and information
• Excellent planning, time management and organisational skills
• Good judgment and decision-making skills
• Ability to learn fast
• Ability to recognise the parameters of your role
• High attention to detail
• Having driving licence with own car will be ideal but is not mandatory

We’re a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

If you are interested in joining our team, please apply now and attach your CV!

Challenge TRG is acting as an Employment Agency in relation to this vacancy.