Shipping Agent

Ships Agent – Fawley (Southampton)

Role Summary:
We have an exciting opportunity for a Senior Agency Operator (Port Agent) in our Fawley team. This is a unique environment as our office is based on the marine terminal at the Esso oil refinery in Hampshire. You will be a key member of a team responsible for providing a 24-hours-a-day, 7-days-a-week rostered service to our customers to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.
In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Key Responsibilities:
• Ensure outstanding port agency services are rendered to all customers, ensuring operational and financial KPI’s are met or exceeded.
• Board vessels as/when business needs dictate.
• Prepare proforma port and husbandry costs and request pre-funding from customer as required.
• Manage the booking of port services and the pre-arrival documentation process between vessel, port/terminal, and government authorities.
• Keep customer and all stakeholders updated with berthing and sailing prospects and provide real time progress reports when vessels are in port and working cargo.
• Prepare cargo and customs documentation as required.
• Coordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers, fresh water and the off-load of garbage.

Candidate Requirements:
• A good working knowledge of Port Operations, Shipping and Port Agency
• Experience of working in a customer facing role in the shipping/maritime industry
• Company will support applicants who wish to follow a professional qualification in the shipping industry, such as the Institute of Chartered Shipbrokers qualifications
• Ability to prioritise workload to meet strict timelines
• Strong communicator both written and verbal
• Ability to work calmly and with a positive attitude under pressure
• Eligibility to work in the UK and full UK Driving Licence
• Willing to participate in a rotating shift pattern as follows:
• 12 hour shifts 0600-1800 / 1800-0600
• 2 days, 2 night then 4 days off
• Work this rotation 3 times and then 10 days off

You will receive:
• A salary of £28,000 - £30,000
• £350 a month shift allowance
• Life assurance cover
• Contributory company pension scheme
• Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health.
• Career development and progression opportunities, including travel to other Inchcape port locations across the UK.
• Financial support to complete Shipping qualifications
• Values Award celebration events
• Team building days
• Plus, much more!