Shipping Support & Services Manager, Amazon Shipping

At Amazon, we are always exploring new opportunities to shape our global business. As a Programme Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programmes for our customers. You’ll also oversee programmes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.
As part of Amazon Shipping, you will be welcomed in the SWA Support and Services Team, responsible for scaling up EU markets and supporting process improvements and innovation to delight our Shippers and Recipients. In this role, you will be required to wear multiple hats and work across all Shipping Support and Services verticals (Claims, Tracking and Delivery; Billing & Payments; Shipper Experience and Support and Shipment Creation and fulfillment), being responsible for delivering solutions that are scalable and flexible while maintaining a strong customer focus.
The ideal candidate will have significant experience in program management and process improvement and possess strong stakeholder management skills to enable cross-functional collaboration. The successful candidate will also have excellent analytical abilities and strong business acumen. They will be comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced and entrepreneurial environment.
Key job responsibilities
- Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
- Use data to understand operational challenges and create continuous improvement initiatives
- Work with a variety of other Amazon departments to identify and leverage best practices
- Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
- Manage stakeholders and internal processes, and define standards
A day in the life
As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.
We are open to hiring candidates to work out of one of the following locations:
London, GBR

BASIC QUALIFICATIONS

- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
- Language skills: English and Spanish, written and oral (C1+ level or native)

PREFERRED QUALIFICATIONS

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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