Shop Maintenance Manager

Vacancy Information

A fantastic opportunity has now arisen for a Maintenance Manager to join our Shop Maintenance Team on a permanent full-time basis. Our team is 90+ strong and made up of internal engineers, resource planners and operational managers and this role is one of the key line management roles within that team, reporting into the National Maintenance Manager.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Management Bonus Scheme which is worth up to 10% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Scotland or The North East of England, Ideally, you’ll live within one hour travel of this area

What you’ll do

Reporting to the National Maintenance Manager, the purpose of the role is to manage the maintenance and repair of a defined group of shops and the equipment and fabric of the buildings they occupy, within budget and to the agreed standards and procedures, including responsibility for managing and controlling a dedicated number of engineer team leaders and engineers.

Core Responsibilities

• Oversee, review and prioritise where needed on a daily basis all new and outstanding breakdown repairs to ensure agreed SLA’s are achieved.
• Support the allocation of work to in-house engineers or external contractors as appropriate and monitor SLA, quality, timescale and cost.
• Plan and carry out annual inspections in agreed format for a defined group of shop premises
• Oversee and manage major planned maintenance works.
• Oversee and manage minor alteration and improvement works to shop premises as requested.
• Ensure equipment asset information is up-to-date and accurate.
• Monitor equipment repair costs using Aeromark and SAP finance system.
• Implement agreed procedures for recovery and redistribution of Shop Equipment
• Manage a regional field engineer team to ensure appropriate staffing levels are maintained over holiday periods.
• Oversee the engineers rota system to ensure appropriate cover is maintained.
• Demonstrate enthusiasm and encourage the regional maintenance team in line with company values.
• Promote a customer focused culture within a regional maintenance team
• Carry out PDRs with direct reports, agree targets and objectives and conduct monthly 1 to 1’s.
• Facilitate meetings within own regional and across the wider maintenance team.
• Agree individual development plans with direct reports and monitor progress.
• Provide coaching and arrange training and development opportunities for direct reports.
• Manage performance issues with staff in line with company policy.
• Use disciplinary and grievance processes in line with company policy.
• Encourage good team morale and promote a positive working environment.
• Ensure staff complete necessary training in line with company policy and business plan.
• Regularly update the National maintenance operations manager on key issues affecting their regional team.
• Participate with recruitment planning and procedures as required.

About you

The successful candidate must be able to demonstrate:

• Team orientated with a passion for achieving both personal and collaborative objectives
• Confident communication skills, both verbal and written
• Excellent interpersonal skills with ability to influence at all levels
• An ability to learn quickly and thrive under pressure
• Strong planning and organisational skills
• Strong analytical skills
• Strong Line Management experience, and a track record of developing teams and talent
• Experience and understanding of organisational support
• Effective team player and able to deliver clear individual goals
• Attention to detail, curiosity around fixing and developing issues
• Demonstrate excellence in understanding and using existing solutions
• Experience of working in a fast moving maintenance environment, and managing delivery of multiple initiatives.
• The ability to think logically, overcome problems and interpret and present key data in a way that can be understood by different stakeholder groups.
• A self-starter with a proactive approach to daily tasks, overcoming problems and maintaining momentum.
• Track record of delivering value and continuous improvement
• Good knowledge of Microsoft Office 365 suite

Key Leadership Competencies

• Leading the Team, Results Focused, Building Capability, Thinking and Problem-Solving Skills, Customer Focus, Managing Change, Influential Communication and Impact, and Working the Greggs way.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.