Shop Support & Projects Manager

Clapham, London

Closing Date: 3 March 2024

Ref 6628

We're looking for a Shop Support & Project Manager! This is an exciting new opportunity to join our brilliant team in our Clapham shop, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!  

 We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there! 

 This position is for an initial 12-month fixed term contract. 

 About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

 About the Role 

As Shop Support & Projects Manager, you will provide focused support on defined areas, working alongside the Shop Manager to understand the shop, community, and proposition.  This is an exciting new role with huge opportunity to impact the success of our Clapham shop, and to act as an ambassador for our brand in the local community!  

Working closely with the Shop Manager in our Clapham shop, an initial focus of your role will be in supporting volunteer recruitment as we look to grow our existing volunteer team, including ensuring they receive amazing induction and training support when they join us!   

You will also be responsible for delivering on other key areas of work to enable the delivery of the shop's potential and empower the volunteer team to help the Shop Manager drive the shop forward. At times this will include taking on responsibility for day-to-day operations or leadership of the shop, providing key support and additional capacity to the Shop Manager to enable the shop's continued success.   

 About You 

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering. 

You'll bring: 

• Project coordination experience within retail or a transferable setting, e.g. community engagement, volunteer management, operations etc. 

• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.  

• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment. 

• Results driven approach with experience of working to targets. 

• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management). 

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you! 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

Ways of Working: This role will be based on-site at our Clapham shop, working 5 days / 35 hours per week, to include some weekend working. 

 Flexible Working - We are happy to discuss flexible working options at interview. 

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.