Address
Form of workRole Title: SHOWROOM HOST
Reports to: Regional Sales Manager
Harvey Jones have hand-built more than 15,000 bespoke kitchens and know exactly what it takes to deliver furniture that our clients are proud to use and have in their homes. We craft our kitchens in simple, beautifully made designs. They are built to last using traditional construction techniques, and each design can be customised and personalised to our clients’ exact needs and tastes. We are a growing company with 27 showrooms across the UK and plans to open more, and our award-winning ranges and projects are regularly featured across magazines, newspapers, and design websites.
The Role: To be a Brand Ambassador, and support the Harvey Jones client journey in your showroom.
Optimise showroom coverage, in person and through the facilitation of Designers and DA’s diary management.
Delivery of first-class engagement and rapport building, leading to booking time for Designers Discovery sessions (from both walk-in leads, and telephones)
The role is intended to enable Kitchen Designers to dedicate maximum time to sales and design activity while ensuring the production, procurement and installation functions are working with specifications which support a right-first-time approach and minimise error, remedial cost and delay.
Showroom Job Description:
· Showroom upkeep and maintenance (health & safety; stock stationery orders and monitoring; showroom presentation including visual props)
· Cleaner’s management; organising and keeping showroom maintenance checklist) presentation materials).
· Managing administration duties (client communication; filing; petty cash).
· Showroom diary management to ensure sales cover.
· In the absence of a sales designer, meeting and greeting walk-in prospective clients as per training provided.
· Issuing reports to different functions/management as requested, and ensure they are recorded in the appropriate communication channel (KPIs of the role and petty cash etc) training support.
· Providing a welcome to potential clients, when there is no Kitchen Designer present or available, ensuring the conversation is in line with company brand guidelines and supports the onward client journey.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned and the job description will be reviewed and updated as the needs of the business evolve.
