Sn Value Added Services Manager, EU VAS

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As an Account Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.
A Day in the Life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.
About the Team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
Key Job Responsibilities
We are looking for a Sn Value Added Service (VAS) Manager, who will be responsible for ensuring that our suite of Value Added Services ranging from fuel services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.
Key functions for the role include:
- Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards within Belgium and Netherlands
- Develop strong, value-add partnerships and managing 3rd party companies
- Work with in country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating merchandising and promotion strategies
- Support world-wide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality
- Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering
- Act as the ‘product owner’ for assigned categories, possessing a complete understanding of internal and external variables that impact the product. This includes owning forecasting, monitoring, driving changes to achieve business objectives
- Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendors developments
- Be main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis
- Coordinate consolidated order execution and administration
Key job responsibilities
Key Job Responsibilities
>Support last-mile delivery partners across the UK or Europe to meet compliance requirements and prepare routes
> Hold regular meetings with partners
Resolve partner pain points
> Use data to understand partner performance and support improvements
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS- Experience analyzing data and best practices to assess performance drivers
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
PREFERRED QUALIFICATIONS- Experience hiring and developing sales management teams
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