Soc Account Manager

Purpose:

Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue

Responsibilities:

• Create and own Account Management plans for 3rd Party Installers and SOC Clients
• Win business from installers who use other ARCs
• Win business from existing installers through new service lines and moving to single supply
• Sell lone worker solutions to end users and platform providers
• Manage new platform provider clients through implementation and go live stages

About the Role

• Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins
• Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise
• Create and deliver customer training (eg MASWeb) and "keep in touch" programmes
• Maintain the agreed CRM process for existing customers and sales prospects
• Provide regular updates to the business on customer issues, market trends, support needed
• Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate
• Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and
• after the implementation of their solution Ensure clients receive requested products and services in a
• timely fashion
• Take responsibility for customer issues and resolve to a satisfactory conclusion
• Create bespoke written customer proposals ensuring all services included are correctly costed.
• Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail
• Knowledge of Excel, Word and PowerPoint is desirable.
• Utilise current CRM software tools to record activity weekly and track quote and order status.
• Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer.
• Answer all incoming telephone calls and emails quickly and professionally.
• Ensure excellent levels of customer care and service are adopted in accordance with Company standards
• Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards.

Essential Skills

• Account Management Experience
• Confident in building and maintaining relationships
• Willing to travel for client visits

Desirable Skills

• Knowledge of MAS Web and similar client facing systems

About Company

Join Today and Build a Better Tomorrow!

At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential!

We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.

Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.

Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

Giving Back

• Payroll Giving
• Working with charities such as Calderwood House, KPMB and Wooden Spoon
• Supporting local community initiatives
• Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org