Social Media Manager

About Us:

SNS is a dynamic, creative and innovative digital marketing agency specialising in Social Media, influencer marketing and content creation. With a diverse portfolio of global and household names as clients, we are proud to be one of the most established and exciting agencies in Norfolk.

Our in-house specialists are at the forefront of the industry, researching and adapting to trends and pushing our clients' creative boundaries. They are industry experts who exceed expectations and deliver the best service for our clients, helping to make SNS one of the most exciting and forward-thinking social agencies around.

We are looking for an experienced and creative Account Manager to join our team.

The Role:

As an Account Manager you’ll be responsible for managing and co-ordinating a variety of Social Media and influencer campaigns across Instagram, TikTok, Facebook and LinkedIn. You will be involved in building client relationships, developing exciting and unique campaign concepts, sourcing and negotiating with influencers, budgeting, providing creative direction on photoshoots and reporting on campaigns.

Building strong client relationships is essential to this role so confidence with client-facing duties is required.

Key Responsibilities:

• Managing and liaising with the wider team on behalf of clients
• Planning and scheduling content across multiple platforms
• Shoot planning and direction
• Creative copywriting
• Strategic brief writing and end-to-end delivery ownership, including management of influencers
• Creative social strategy writing
• Supporting on client pitches
• Participation in team workshops and brainstorms
• Managing Influencer campaigns end-to-end, including negotiations and contracts
• Liaising with clients via email, telephone and face-to-face meetings.
• Managing client budgets and forecasting
• Analysing and evaluating campaign data
• Tracking and reporting on performance, ensuring KPIs are achieved and requirements are met, identifying opportunities and escalating risks
• Working to deadlines within a fast-paced environment
• Overseeing end-of-month reports
• Building & maintaining relationships with clients/brands
• Up-selling services and add-ons to your clients
• Consistently developing your knowledge of the ever-changing digital marketing sector

Essential Criteria:

• Minimum of 1-year experience working in an account management, influencer or Social Media role
• Very strong relationship-building skills
• Project management skills to manage multiple projects efficiently and effectively at the same time
• Creative thinker - able to be reactive, identify trends and create original content ideas
• Highly organised with strong attention to detail and ability to work to tight deadlines
• Strong understanding of the cultural zeitgeist and the ability to identify trends, up-and-coming influencers and content creators
• Strong ability to speak to clients on calls on F2F
• Expert knowledge of the influencer and Social Media landscape, particularly across Instagram, TikTok and LinkedIn
• Effective Multi-tasker, organised, strong negotiator and detail-oriented
• A social-first mindset is essential
• Excellent English language skills
• Ability to work as part of a team in a fast-paced environment

Desirable Criteria:

• Agency or in-house influencer marketing experience ideally within a fast-paced agency or a rapidly growing business environment
• Experience working with influencers
• Knowledge of Adobe Photoshop, InDesign and Premier Pro
• Experience of paid social marketing

What we can offer you:

We are passionate about providing a happy and comfortable working environment for our employees, which is why we offer multiple benefits listed below:

• Working alongside an amazing team of social experts
• Individual tailored progression plans
• Development time and plans to upskill and build your knowledge
• Flexible working where possible
• Based in Fuel Studios, a creative community in Norwich city centre (this needs to be easily commutable for the successful applicant).
• Hybrid working
• Incentive scheme
• Treats on your birthday
• 34 hour week as standard - we finish on a Friday at 1pm (not condensed hours or pro rata'd salary)
• Bring your dog to work day
• Team social events
• Subsidised rail cards
• Casual dress

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free or subsidised travel
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Social media marketing: 1 year (required)
• Social Media: 1 year (required)

Work Location: In person