Soft Services Manager

Soft Services Manager
Temp to Perm
ASAP start

Fawkes and Reece are currently recruiting for a Soft Services Manager based in North London on a temp to perm basis.

Looking for someone to manage the delivery of Soft Services in line with both the contract and Service Level Agreements, this includes Helpdesk, Ad Hoc security, cleaning, grounds maintenance and pest control service.

Duties:

• Provide additional management cover, as required, to the overall contract management team.
• Ensure that all planned and reactive Soft Services tasks are undertaken in a thorough, timely and professional manner to agreed methods.
• Monitor, review and manage sub-contracted services to ensure consistent service delivery to a high standard.
• Liaise with customers daily to ensure customer satisfaction and identify service improvements.
• Liaise with the Account Management Team and other internal teams as appropriate to ensure the smooth delivery of service to the end user.
• Ensure that all services are compliant with relevant Industry legislation & statutory compliance.
• Ensure that all services are delivered in line with Work Place procedures and appropriate legislation, ensuring corrective actions are implemented promptly & correctly within the assigned sector.
• Ensure Soft Services subcontractors are operating in-line with core operating policies and procedures. Experience Required.

Experience Required:

• A track record of managing, delivering and improving the full suite of Soft Services within a Higher Education or similar environment
• Excellent customer service skills, with experience of delivering a 5 Star service
• Excellent stakeholder management skills, with the ability to forge partnerships with sub contractors and customers alike
• Strong communication skills, with the ability to manage and motivate diverse teams across a number of office locations
• Solid commercial acumen, and the ability to manage complex budgets and costs.

Monday to Friday / 8am till 5pm / ASAP start