Address
SalaryDescription
JOB TITLE: Soft Services Manager
LOCATION: Southsides Shopping Centre, Wandsworth
WORKING HOURS: 45 hours per week, 5 days over 7
SALARY: Competitive
ABM UK is a leading facilities services company, providing customized facility solutions to a wide range of clients across the UK. With over 30 years of experience, we have built a reputation for delivering award-winning facility services that meet and exceed our clients' expectations. Our dedicated team of over 3,500 skilled professionals takes pride in providing safe working environments, fostering career development, and driving best practice innovation.
As a Soft Services Manager at ABM UK, you will play a vital role in ensuring the successful delivery of our facility services. You will be responsible for managing a portfolio of clients and overseeing a variety of Soft Services, including cleaning, janitorial, waste management, and more. As a customer-centric company, we understand that each building, site, or store has unique needs, and we rely on our extensive industry expertise to provide customized solutions.
Responsibilities
- Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the facility services provided
- Manage a team of Soft Services staff, ensuring they are properly trained, motivated, and equipped to fulfill their responsibilities
- Oversee the implementation and adherence to standard operating procedures for Soft Services, ensuring compliance with health and safety regulations
- Monitor and evaluate the quality of facility services provided, identifying areas for improvement and implementing corrective actions as needed
- Collaborate with other departments to meet client expectations and resolve any issues or concerns that may arise
- Manage the budget for Soft Services, ensuring cost-effective solutions without compromising on quality
- Stay up to date with industry trends and best practices, implementing innovative solutions to enhance the delivery of facility services
