Software Development Support Technician Apprentice

Level 3 Software Development Technician

Company: RKW Ltd

Full Address: Sutton House, Berry Hill Road, Stoke-on-Trent, ST4 2NLWeekly Hours Worked: 40 Hours

Salary: £16,000 – £18,000

Please contact Megan on Megan.Dover@estio.co.uk or call 01133 500 333

About the company:

RKW is the trading division of Sutton Venture Group. Established in 1989 we are Europe’s leading distributor and manufacturer of small domestic appliances and housewares products.

With offices in the UK, Europe, Hong Kong, China, India and Taiwan, we design, develop and distribute top brand products that offer exceptional quality and unbeatable value. Offering unrivalled customer service, our reputation has spread across Europe and continues to grow worldwide. We have built strong partnerships with over 5000 retailers around the globe, spanning department stores, supermarkets, garden centres and independents.

Brief job description:

Estio Training have an exciting new opportunity for a Software Dev Support Technician with RKW, a retail company based in Stoke-on-Trent.

Job Description:

Due to the massive growth and success over the year we have are looking to expand out teams by offering multiple roles to our dev support team and are looking for full-time engineers to help both support our existing on-prem systems and work on their replacement cloud-based enterprise level systems. You must be up to the challenge and open minded to learning new tech.

Your duties and responsibilities in this role will consist of:

• Providing Support to our key Business stakeholders, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
• Taking a hand in the monitoring of the company’s automated systems as required to ensure that these are kept running at all times.
• Working alongside senior devs, learn and help develop our next generation of systems
• Working with our key suppliers and vendors, ensuring that RKW is seen as the preferred business partner through our EDI systems
• Taking part in rota based on-call support after training and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hour’s period).
• Take on some other IT related duties as required

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Required Abilities, Knowledge and Attributes:

Essential

• Excellent computer skills, you must love all things I.T.
• Excellent communication skills, both written and verbal.
• Flexible and yet organised and structured approach to all aspects of work.
• Genuine interest in helping people.

Desirable (or willingness to learn)

• Excellent computer skills, you must love all things I.T.
• Excellent communication skills, both written and verbal.
• Flexible and yet organised and structured approach to all aspects of work.
• Genuine interest in helping people.

Schedule:

• Shift-based 6am-2.30pm/8.30am-5pm. Monday- Friday.
• Location rotating across sites in Fenton, Stoke-on-Trent and Stone.
• This rota is subject to change in the future as the needs of the business develops. Out of hours’ support will also be required on a rota system.

Benefits:

• Holidays.
• Staff Discount on Products.
• On-site Free Parking.
• Pension Scheme.
• Bonus Scheme.
• Company Events.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Software Development Technician, with training in how to:

• Implement secure code in appropriate languages of different types.

• Support the communication of software solutions and ideas to technical and non-technical stakeholders.
• Conduct a range of test types.
• Build scripts in line with work instructions for deployment into the relevant environment.
• Design simple software solutions to meet your requirements using tools and techniques.

For a full list of programme modules visit: estio.co.uk/courses/software-development-technician