Address
Form of work
SalaryOur client, a well-known international organisation within the healthcare industry, is looking for a Spanish-speaking Customer Services Team Leader to join them permanently due to an internal promotion. In this role, you will be responsible for supervising their Spanish-speaking team of 15 agents, and you will be reporting to the EMEA Customer Services Manager.
Your responsibilities will include:
- Setting clear individual and team KPIs and objectives and ensuring they are achieved
- Guiding, coaching, developing and motivating your team
- Proactively proposing new operational ideas and processes to improve team performance
- Providing team members with continuous feedback
About you:
The ideal candidate will be a customer-oriented individual with strong leadership skills and excellent Spanish and English language skills. For this role, you must have previous solid experience supervising and motivating a team within a call centre environment. The company provides excellent training and provides opportunities for career progression.
Profile:
- Required to be fluent in Spanish and English, both written and spoken
- Previous solid experience as a Team Leader, Supervisor or Manager in a call centre environment is a must
- Excellent leadership and communication skills and ability to supervise and motivate a team
- Experience in the healthcare industry is a plus
- Previous SAP experience is desirable
- Strong team player with the ability to provide good direction
- Able to commute to Watford 2 days per week
To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.
