Specialist Booking Clerk for Endoscopy | Great Western Hospitals NHS Foundation Trust

We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team hereat the Great Western Hospital.
The successful candidate will provide a patient centred and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
1. To ensure that all patients requiring appointments are booked appropriately communicate and
negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the
procedure is booked with patient agreement.
2. To take responsibility for prioritising in-coming requests and ensuring that they are booked accurately
and according to urgency, thus ensuring maximum utilisation of resources available. This will often
involve on the spot decision making.
3. To highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
4. To have a full understanding of the examination preparations ensuring the correct information and
instructions are given to the patient concerning patient preparation prior to the procedure, special
instructions regarding patient medication in defined patient groups.
5. To gain a comprehensive knowledge of timetables for clinicians undertaking endoscopic procedures to
ensure that procedures are booked into an appropriate work list according to the specialities of each
clinician.
6. To keep updated with any changes in exam technique, preparation and protocols and that this is
communicated through the team, in an on-going capacity.
7. To gain a full understanding and working knowledge of the Endoscopy Information system (Medilogik).
8. Book procedures appropriately into the current booking system ensuring effective and efficient use of
resources.
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
9. Understand and interpret trust waiting list information and utilise this to ensure that speciality lists are
booked appropriately.
10. To be able to deal appropriately with patient complaints and concerns as a frontline response.
11. To deal with enquires from GP’s and other clinicians who require examination reports. To ensure that
confidentiality is maintained at all times when dealing with highly sensitive clinical details and reports,
in accordance with the Trust’s Data Protection Policy.
12. To monitor and update speciality wait list information as work progresses, and provide feedback to
responsible manager.
13. Understand and utilise a good working knowledge of national Referral to Treatment (RTT) rules and
Cancer waiting times. Maintain knowledge of local and regional variations, including Interventions Not
Normally Funded (INNF) and Independent Sector Treatment Centres (ISTC) transfer guidelines.
14. Ensure that lists are booked to full capacity, maximising Endoscopy utilization.
15. Analyse and report any shortfalls with monthly capacity to the responsible manager before problems
escalate.
Please see attached JD for full responsibilities
This advert closes on Wednesday 24 Apr 2024

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