Specialist Housing Officer

My client, a leading London Borough is seeking to recruit a Specialist Housing Officer / Scheme Manager on an ongoing temporary basis. Working as part of a Specialist Housing Team your role is to deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.

• Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they can access and receive a range of housing and support services.
• Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
• Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well-maintained communal areas and services including ensuring residents needs are considered for planned maintenance.
• Report and monitor completion of household repairs for residents less able to do so and co-ordinate / deploy a handy person to provide a more accessible and tailored service.
• Facilitate and promote social activities within the scheme and co-ordinate the use of communal lounge and guest room to enhance the quality of life for residents.
• Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
• Maximise rent income through the effective management of rent accounts. Proactively alerting tenants to rent arrears, payment methods and signposting for help with benefits and other issues which may be preventing them from paying their rent.
• To be aware of and work in accordance with the councils safeguarding policies and procedures to maintain and promote the welfare of vulnerable adults and to raise any concerns relating to such procedures which may be noted during the course of duty.

Successful applicants will have;

• Evidence of a clear understanding of all aspects of enhanced housing management and an ability to demonstrate commitment to continuous improvement.
• An understanding and knowledge of housing and other relevant legislation and regulatory framework within housing.
• Knowledge of dealing with safeguarding issues to ensure alerts are made efficiently and sensitively.
• Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
• Experience of working within a performance management framework and reporting on KPIs and outcomes.
• An understanding of assistive technologies and operations, for example falls detectors, medication alerts, flood sensors.
• Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.
• Knowledge of health and safety legislation and procedures, and an understanding of its practical application in the workplace and in relation to a customer centre and scheme locations

This role requires an enhanced DBS and the successful applicant must be able to work on site 4/5 days a week.