Address
Form of work
SalaryJOB PURPOSE
To manage all referred second charge residential, Specialist Mortgage applications from enquiry through to completion whilst providing a first class service in a compliant manner.
Working within the team, taking referrals from Team Manager and senior Specialist Mortgage Advisors, this role requires a great team player, communicative, hard-working with great attention to detail.
MAIN DUTIES AND RESPONSIBILITIES
Main, 'day to day' duties:
- Handle all applications in a timely manner so the introducing firm and customer are satisfied with the progression of their mortgage application.
- Provide feedback on an 'as and when required' basis to the staff member that made the referral.
Other duties:
- Adhere to the high quality control standards expected by the firm.
- Attend all training.
PERSONAL AND OTHER DUTIES AND RESPONSIBILTIIES
- To display Company core values at all times.
- To actively keep updated with the company's services, procedures, best practice and regulatory requirements.
- To develop by, where necessary, attending courses, meetings, training events, workshops and seminars.
- To demonstrate clear written and verbal communication skills.
- To be highly self-motivated and organised, and to encourage others likewise.
- To make informed decisions whilst being aware of the consequences.
- A recognition and regard for observing confidentiality.
- An ability to work on own initiative and meet set timescales.
QUALIFICATIONS AND TRAINING
- CeMap 1,2 and 3 - preferrable.
KNOWLEDGE AND EXPERIENCE
- Industry knowledge preferable.
- IT literate, particularly with Microsoft Office.
KEY SKILLS & BEHAVIOURS REQUIRED
- Ability to demonstrate clear written and verbal communication skills.
- Attention to detail.
- A responsible and professional attitude.
- Good people skills - able to build relationships with colleagues at all levels.
- To act with integrity.
- The ability to plan and prioritise your own work load.
- Calmness under pressure.
- Decision-making ability.
- Excellent interpersonal skills.
- Effective organisational skills.
