Speech And Language Therapy Administration Apprentice

Key Responsibilities Liaise with Speech and Language Therapy staff members, service users, childrens services and Trust support staff in person, via telephone and email. Demonstrate a caring and professional approach towards service users and the public when performing reception or clerical duties. Escalate service user queries to the relevant clinical staff as appropriate. Show a caring and professional approach towards service users and carers via telephone or face to face. This may require acting with resilience to deal with sometimes distressed service users in an empathic manner. Clerical duties: maintaining accurate electronic filing systems, diary management, scanning clinical notes if required. Maintain patient information. Inputting patient data accurately and timely. Supporting discharge and archiving processes Key Relationships Administration Co-ordinator for Walsall Speech and Language Therapy Service SLT childrens service joint heads of service SLT adult head of service SLT service manager SLT clinical leads Professional Duties and Responsibilities Check and update service user details. Open / close referrals to the Speech and Language Therapy service. Type letters and arrange appointments for service users/ patients. Support booking of workshops. Input outcomes of appointments on Careflow, including those who did not attend on relevant patient administration system or other relevant computer systems in a timely and accurate manner according to Trust Policy. Support the admin team in managing the service front door by answering the phone and checking incoming email inbox(s) Scan and upload documents to Mediviewer or other electronic systems. Support discharge and archiving processes. Input paper friends and family returns Take part in departmental audits and associated duties. Attend training courses as required to support personal development and the needs of the service. Management and Leadership Responsibilities If and when appropriate and directed, order and/or receipt stationery and essential items in line with Trust policies.