Sports and Activities Operations Manager

The Role:

Responsible for overseeing and implementing the Activities and leisure annual operational project plan. This encompasses all Activities & Leisure including Timetables, Leisure people and Training, Leisure Retail, marketing and POS, specialist park requirements, Financial Performance.

• Overseeing the implementation of the Activities and leisure programme across the business; ensuring driving consistent delivery of activities and quality of customer service; ensuring customers are engaged and feel safe & looked after when attending all activities.
• Ensuring the successful implementation of the Activities and leisure programme across the business tailored to each park profile and that brochure and web commitments are met.
• Conducting ongoing research and observing competitors to plan the next generation of activities.
• Overseeing the implementation of the Activities and leisure programme across the business; ensuring driving consistent delivery of activities and quality of customer service; ensuring customers are engaged and feel safe & looked after when attending all activities.
• Ensuring the successful implementation of the Activities and leisure programme across the business tailored to each park profile and that brochure and web commitments are met.
• Conducting ongoing research and observing competitors to plan the next generation of activities.
• Overseeing the implementation of the Activities and leisure programme across the business; ensuring driving consistent delivery of activities and quality of customer service; ensuring customers are engaged and feel safe & looked after when attending all activities.
• Ensuring the successful implementation of the Activities and leisure programme across the business tailored to each park profile and that brochure and web commitments are met.
• Conducting ongoing research and observing competitors to plan the next generation of activities.
  

What you will be doing:

• Leisure management experience within the holiday park or activity holiday sector
• Good level of understanding of health and safety in the leisure industry particularly around activities
• Project Management experience – operating multiple projects simultaneously
• Previous experience in managing activity and leisure programme across multiple locations Budget management and operating P&L 
• Leadership experience
• Pool management experience
• Leisure Management – training leisure professionals in delivering activities to customers
• Customer service experience

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at careers@parkdean-resorts.com