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Form of work
Salary£21,642 while training (approx 4 weeks) rising to £25,535 plus the following benefits, free staff travel on Merseyrail plus UK Transport Services, discounted travel on National Rail Services, entry into the company health scheme and final salary pension scheme
EXTERNAL RECRUITMENT
Merseyrail are one of the leading organisations in the Northwest and can offer lifetime career opportunities and benefits that are second to none.
An exciting opportunity to join the company has arisen within the stations team for Underground Station Assistants. Being at the forefront of the business the role can bring about the stepping stone to an exciting career path.
Station Assistants are the face of Merseyrail and therefore play a vital part in the success of the business. Working within the stations function you gain experience as we touch every part of the business therefore providing a good grounding as to how Merseyrail work as a business and insight into our customer base.
A very diverse role, every hour/day provides new challenges therefore we require individuals who can apply themselves, deliver excellent customer service and think on their feet.
Successful candidates may be located at any of our Underground stations including Liverpool Central/Moorfields/James Street/Lime Street Lower Level/Liverpool South Parkway/Southport.
- Responsibility for the safety of our customers
- Delivering excellent customer service
- Managing crowd control
- Problem solving
- Ability to deal with confrontation
- Day to day responsibility for the cleanliness of all aspects of the station
- Confidence and ability to deliver clear and concise announcements
- Dealing with members of the public on a daily basis
- Good knowledge of the Merseyrail network
- Work a shift pattern which includes booking on prior to and after the commencement of service and cover 7 days per week, including weekends and Bank Holidays.
- Stand for long periods of time, undertake tasks involving manual handling and cleaning duties.
- Demonstrate ownership and pride in our stations whilst on duty and adhere to Merseyrail’s Rules & Regulations.
If this inspires you and you feel you have these qualities, possibly more, then we would welcome your application
Please note:
These are fulltime (35 hours) permanent roles, working various shifts including weekends and Bank holidays.
The salary is £21,642 for up to 4 weeks training and following completion of training the salary will increase to £25,535 per annum.
This role requires you to start before and after our trains start running so you must be able to make your own way to and from work.
You must be available to attend a recruitment session on Wednesday 22nd May with a proposed start date of Monday 8th July 2024.
*All applicants must have reached the minimum school leaving age*
If you have applied for this role previously you do not need to re-apply.
Successful candidates will be required to attend an assessment day this will include a written exam, group activities and 1-2-1 interview. There is a requirement to have the relevant standard GCSE’s or equivalent. You will require a basic knowledge of the Merseyrail network and the company.
As part of the recruitment process, you will also be required to undergo a pre-employment medical which includes a Drugs & Alcohol test.
Please see attached job description for more information about the role and example of the working roster pattern.
Important: Merseyrail reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.
'As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.'
