Station Manager

To provide and embed a supportive, motivational, and compassionate leadership culture across the station based operational teams. This role is a key leadership role in supporting ER Systems Global in continuing our journey and consistently deliver our vision and values. Reporting and accountable to the Operational Manager for their station area and responsible for the overall management and leadership of a defined station / group of stations. This will include the line management and supervision of the station-based team which may include clinical staff, station administration, make ready and domestic staff. The Station Manager is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for a station / group of stations. The Station Manager (SM) will work autonomously, providing working cover which will ensure continuity of management and providing high quality, visible and accessible leadership. The SM will be accountable for the day-to-day implementation and monitoring of service delivery for their station(s) in support of the key performance indicators, working in conjunction with the wider Senior Management Team. The SM will operate flexibly across the defined area of responsibility, and they will provide support, guidance and advice to all staff based at or visiting their station(s). The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholder and external agencies as required. The SM will liaise closely with the Operational Manager on the provision of direct clinical care to patients. The role will provide ongoing support and post-incident feedback to teams and clinicians after operational and clinical events. The role will also work in close partnership with Human Resources (HR) and the Training Department to ensure that staff supervision, appraisal, education, and development requirement are consistently delivered. The SM will be responsible for the oversight and management of relevant investigations, dealing with complaints and issues and ensuring swift resolution where both appropriate and possible. The SM will also provide support across wider operations in regard to investigations. In addition to the day-to-day operational responsibilities, the SM will also support the Division on the design and implementation of local transformational change initiatives with the sole aim of enhancing service delivery and increase efficiency. This will include being a local point of contact and representative for station / area external stakeholder engagement.