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Form of work
SalarySalary - GBP26,466 per annum
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
About the team
Working as part of a small team and on your own you will supported by the wider Stations team within GWR.
About the job
As part of the stations team, you will be looking after a number of staffed and unstaffed stations across the West region. Ensuring they are presentable for our customers, getting involved with the community and stakeholders. The role will involve the use of hand tools, small painting jobs, general maintenance, poster changes and preparing for events, you will also be able to modify/repair and manage a number of small projects (DIY).
Your main responsibilities will be:
- Providing excellent customer service to our customers using our stations
- Undertake litter collection at unstaffed stations
- Bin management/poster updating
- Vegetation clearance
- Graffiti removal
- Repairs and general maintenance tasks
- Ensuring Station Presentation is maintained to a high standard
- The role will involve the use of power tools, including hedge cutters and strimmer's and application of chemicals, such as weed sprays etc.
- Full training will be provided.
You'll need to be:
- The ideal candidate will need to be flexible with working hours, to suit the varying tasks that need to be completed. The hours of duty are likely to vary at different times of year
- Someone with a strong passion for working with and alongside the community rail groups/station
- Throughout the winter, the de-icing and salting of platforms and station property is a key role and this can involve shift starts in the very early hours to enable all the stations to be safe for the first trains.
- Respond, record and react to safety issues that may compromise customer safety
As a minimum you will need to have:
- Be a team player who can work both under instruction and use initiative to resolve issues as they arise.
- Be able to demonstrate the ability to manage own workload during periods of lone working
About the location
This role requires you to work outside at staffed and unstaffed stations across the patch.
Working pattern
The hours for this role are typically a 35 hour week 08:00 - 15:00 (five days a week, Monday to Saturday including a rest day,) and involves working a rotating flexible roster.
Additional information
- A full and clean driving licence is vital for this role as you will be provided use of a company vehicle to travel between stations.
- During November to March there is call out arrangement for winterisation operations
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
