Stock Auditor

Introduction

Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future:  connecting us, our clients and our planet.

We are looking for a Stock Auditor, who ensures that the relationship between the customer and the laundry is maintained to the highest standard and that the company’s assets and linen stocks are used in the best interest of the customer and the company.

Role responsibilities and summary

Customer Service/Retention:

• Constantly seek out opportunities to improve systems and procedures.
• Ensure customers are aware of and using My Elis

Linen Return Profile & Customer Flow reviews:

• Support customer communication
• Assist in the identification of textile loss & misuse
• Report all back to site via current available methods
• Subject Matter Expert [SME] for customer demand & level
• Ensure all trackers & documentation relating to customer demand/stock is updated & maintained as required
• Support Customer Flow Reviews as required
• Either directly or in-directly through data & customer usage, behavioural in-sight provision
• Customer premises’ stock count and stock level control
• Responsible for identifying customers with abnormal repetition of linen orders or overconsumption (through analysing orders, missing quantity and quality rejects).
• Each month, propose a list of customers where a stock-count should be organized to control stock level and get potential overstock back.
• Target customers with low textile maturity
• Assist in & prepare site for customer flow review

Secure Customer Installation / Demobilisation:

• A key stake holder in new customer installation; they have access to the contract details to have all the information required to fulfil it (no linen can be ordered without a signed contract)
• Liaise with Customer Services & Account Management on the setups for new accounts, contributing to the process of determining how much Textile will be purchased and ensuring they are set up in such a way as best fits the demand capabilities of the plant(s)
• Responsible for the internal communication regarding new customers and must control that all key stake holders are informed (production, customer service, sales)
• No order should be placed if the circulating pool and/or the storeroom stock are sufficient to set-up the new customer.
• Provide data for customer demobilisation / withdrawals to ensure all stock is return / recovered

What will make you stand out?

• DBS Check
• Ability to work cross-functionally with all levels
• Good attention to detail and the ability to analyse & interpret data.
• Ability to organise self and others to ensure tasks are carried out in a timely manner
• IT Literate (MS Office – particularly Excel)
• Flexible and able to react quickly to the needs of the customer & the business
• Problem solving, Negotiation and Influencing skills
• Change management
• Active listening
• Effective communication
• Full Clean UK Driving License

What's on offer?

We offer a competitive salary of Circa £30,000 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.