Principal Objectives of Position:
- To provide accurate and efficient Stores functions to enable delivery and continuous development of a customer focused support service to technical staff and customers.
- To ensure health, safety, quality, and environmental practices are always maintained within Stores.
- To work closely with the Operations Manager and Finance Manager to ensure accurate and reliable stock information is maintained and readily available.
- To support projects and technical staff to provide spare parts in a timely and efficient manner.
Key Working Relationships
- Operations Manager, Business Manager Technical, Finance Manager, Administrators, Technical staff, customers and suppliers.
- To support full compliance with company policies and procedures.
- To communicate effectively with other administrators and the Operations Manager, regarding workloads, current tasks, issues arising, anomalies with stock counts, or abnormalities in stock transactions.
- To act as a point of contact pertaining to the processing of purchase orders, both internally and externally.
- To receive and process goods inwards, checking items against delivery notes, maintaining accurate stock records, and allocating parts to dedicated locations within stores.
- To support necessary processes to resolve damaged goods receipt, arranging the return of faulty or damaged items for further investigation.
- To process customer orders by locating stock, packaging and shipment of goods, then expediting deliveries and proof of delivery when required, liaising with transport companies and couriers to ensure delivery of orders on time.
- To collect or deliver parts, if and when required.
- To support the timely delivery of projects and service agreements, including life cycle management of machines and associated maintenance programmes, by providing spare parts in an efficient manner.
- To liaise with customers, suppliers, and staff at all levels, by telephone and email.
- To generate replenishment orders and process associated delivery notes.
- To ensure good housekeeping at all times, and the correct storage of equipment and tools.
- To adhere to the Control of Substances Hazardous to Health (COSHH) protocols, at all times.
- To provide accurate stock management records, including stock counts, associated Sage entries, stock rotation, and dealing with anomalies in a timely manner.
- To fully contribute towards the overall safe and successful business performance and growth of the company.
- Good level of education (equivalent to GCSE Grade 5 (C) or above in Mathematics and English).
- At least 2 years previous experience working in a stores/warehouse environment.
- Forklift truck and telehandler license (preferred but not essential).
- Full clean driving license.
- Good level of physical fitness and manual handling capability, with the competence to retrieve parts stored at height.
- Sage X3 experience desirable but not essential as full training will be provided.
- Excellent written and verbal communication skills.
- Good organisational skills and ability to work under pressure and to deadlines.
- Prepared to work in dusty and noisy environments when required.
- Determined and resilient, with the drive to complete tasks.
- Excellent analytical, numeric and IT skills (including intermediate level use of Microsoft Excel, Word, and Outlook).
The client also offers a number of benefits, including 28 days annual leave plus bank holidays, income protection, life assurance (death in service) and 4%+4% pension contribution.
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