AddressFor over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.
Role Purpose-
The Store Maintenance & Facilities Manager, Europe, is a pivotal role within our organization, reporting directly to the Senior Project Manager, Europe. This position is responsible for overseeing the comprehensive Store Maintenance and development of works programs across the European region (110+ Stores and Counter spaces). It encompasses strategic leadership, team management, and high-level engagement with both internal and external stakeholders. This role is not solely managerial but is also proactive and hands-on, requiring daily involvement in both strategic planning and the operational execution of maintenance tasks.
Role responsibilities include, but not limited to-
MAIN RESPONSIBILITIES:
Strategic Planning and Leadership: Develop and execute a comprehensive maintenance strategy that aligns with the company’s goals, ensuring all European stores operate efficiently and reflect the brand’s standards. Use critical thinking to create a preventative maintenance strategy for our legacy stores.
Team Management: L ead and develop a small maintenance team (1 assistant), fostering a culture of excellence, responsiveness, and continuous improvement.
Stakeholder Engagement: Serve as the primary contact for internal and external stakeholders regarding Store Maintenance, ensuring clear communication and alignment of maintenance activities with broader business objectives.
Budget and External Resource Management: Oversee the maintenance budget, ensuring cost-effective allocation of external resources, and manage CAPEX for maintenance projects. OPEX? Obtain competitive quotations for all works, including that of PPM works to future proof spaces.
Vendor and Contract Management: Source and manage relationships with contractors and suppliers, ensuring quality, cost-effectiveness, and adherence to timelines.
Quality Assurance and Compliance: Ensure all maintenance work meets the highest quality standards and complies with local regulations and safety standards, challenging works that are not in line with our standards.
Project Management: Lead small to medium construction projects, ensuring they are completed on time, within budget, and to quality standards
DAILY RESPONSIBILITIES:
Operational Oversight: Conduct daily reviews of maintenance requests, prioritize tasks, and deploy resources to address reactive and planned maintenance needs efficiently.
Hands-on Problem Solving: Directly engage in troubleshooting and resolving maintenance issues, employing a hands-on approach to ensure swift resolutions.
Site Visits and Inspections: Regularly visit stores to inspect maintenance standards, identify potential issues, and engage with store teams to understand their maintenance needs.
Reporting and Analysis: Provide regular reports on maintenance activities, budget status, and project progress to senior management, using insights to drive process improvements.
Emergency Response Management: Act as the first point of contact for any emergency maintenance issues, ensuring rapid response and resolution to minimize operational disruptions.
Process Improvement: Continuously assess and improve maintenance procedures and practices, seeking efficiencies and enhancements in workflow and service delivery.
What we are looking for -
5+ years experience in a similar role.
Advanced degree or equivalent experience in Design, Architecture, Construction, Facilities Management
Exceptional stakeholder management and strategic leadership skills
Experience in a leadership role within a creative, results-oriented team
Highly organized, proactive, detail-oriented, and solution-oriented
Proven ability to review and enhance processes for improvements and efficiencies
Strong track record in project and budget management, accountability and commercial awareness
Familiarity with store design, construction, and maintenance processes
Excellent communication skills with fluency in English, other european languages are beneficial
Proficiency in required software: Indesign, Photoshop, PowerPoint, Excel, Word
Travel required throughout Europe
What’s on offer -
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs.
Employee benefits include –
Flexible, hybrid working pattern
Generous product discount allowance and bi-annual complimentary product allocation
Paid volunteering allowance for all employees
Bonus opportunity based on personal, and business, performance
Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.
Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
#LI-Hybrid
