Store Manager

Store Manager

£70,000 per annum

+ Bonus and Commission Schemes

Harrods, London

We are excited to be working with one of the oldest luxury fine leather goods brands in the world, to find a new Store Manager to lead their Harrods location.

Our client has established itself as a symbol of elegance and craftsmanship, specialising in creating timeless handbags, footwear, and small leather goods. Their signature style often blends classic design elements with modern touches, appealing to a sophisticated and discerning clientele.Top of Form

As Store Manager you will confidently guide your team; welcoming clients them into the world of the Brand. You will have an entrepreneaurial spirit and natural commercial drive, inherintly drawing clients into your location.
About The Role:
Brand Promotion

• Building and developing a network of people in order to promote customer loyalty
• Promoteing the brand culture
• Ensuring store atmosphere upholds brand image

Business Development

• Developing a store business plan to include marketing and promotional strategies to drive traffic and develop the customer base
• Being aware of the local market and business environment
• Making recommendations for store renovations/upgrade/expansion etc. in order to increase sales and market share

Sales Management

• Continuously motivating and coaching sales associates to meet sales & productivity goals.
• Demonstrating sales leadership for staff by playing an active role on the selling floor
• Proactively managing clientelling
• Ensuring that all associates are knowledgeable of company products, information and history.
• Ensuring employees are provided with product knowledge to enhance and ensure cross-selling across categories
• Providing feedback on product assortment, buying trends and customer requests

Team Management

• Identifying, recruiting, developing and retaining best in class talent
• Coaching, developing, motivating and challenging the team on a regular basis
• Setting individual objectives to each team member and support them in reaching them.
• Creating development plans for sales staff and management
• Supervising store personnel and enforcing company policies

Operations

• Using of POS system and its inventory management functions
• Providing daily, weekly, monthly qualitative and quantitative business reports as required
• Determining staffing needs and create staff schedules
• Completing all store administration in an accurate and timely fashion
• Profit and Loss responsibility for the store
• Ensuring compliance with all internal control procedures: maintaining inventory accuracy
• Maintaining the highest standard of housekeeping and organisation

Customer Service

• Ensuring the highest level of customer service
• Supporting sales associates with After Sales Service issues

Store Visuals

• Maintaining visual merchandising standards and store condition

About You:

• Successful previous experiences in a managerial role in luxury business
• Entrepreneur with experience of people management, coaching a team to build a high performance culture – leader, dedicated to support and develop the team
• Operationally strong, able to translate strategies into operational plans
• Excellent interpersonal and communication skills, able to build relationships across all levels
• Fluent in English – excellent verbal and written standards
• Very commercially minded