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Form of workDescriptions
The store Manager will manage all aspects of the store operation, leading the delivery of excellent customer service and high operational standards. Managing store performance, stock, finances, facilities and daily routines against KPI’s and with HSSE awareness. Leading and developing a team delivering to brand and customer experience standards.
Responsibilities
• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
Required Skills/Abilities
• Proven experience as retail manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software (e.g. MS RMS)
Education and Experience:
• A level preferred.
• At least one year of customer service experience required.
• Previous experience in a supervisory role preferred.
