Company

TeslaSee more

addressAddressLondon, England
type Form of workFull-time
CategoryConstruction & Property

Job description

Business Performance & Health

  • Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
  • Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
  • Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
  • Analyze data and collaborate with Store leadership to track and manage progress
  • Maintain operational overview and translate business needs to actions on the floor
  • Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
  • Participate in all delivery related activities when and as needed
  • Champion change management in your store and local market
  • Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
  • Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

  • Responsible for ensuring all employees provide a best in class customer experience for every customer
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
  • Partner with store leadership and operations team on any key events or demand generation activities as needed
  • Manage customer escalations quickly and effectively
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
  • Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs

Employee Engagement & Development

  • Observe, review and continuously provide feedback on employee performance
  • Coach and mentor staff, introduce best practices and enable inclusion and team culture
  • Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
  • Support, implement and provide follow-up for all training
  • Assist with recruitment activities as needed
  • Ensure all employees adhere to Tesla policies and procedures
  • Escalate all people issues to store leadership in a timely and effective manner

Request

  • Strong sales performance and understanding of the business and products.
  • Track record of coaching and mentoring sales or operational roles
  • In-depth knowledge of sales processes and ability to drive employees to exceed targets
  • Strong organizational skills.
  • Unafraid to question and take lead.
  • Ability to influence stakeholders and peers.
  • Excellent communication skills in English and local language.
  • Confident in learning and adapting to multiple technologies.
  • Passionate about Tesla’s mission.
  • Valid driver's license.
Refer code: 2719912. Tesla - The previous day - 2024-02-07 00:13

Tesla

London, England
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