Strategic Account Manager

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Strategic Account Manager

Job summary:

JCT600 VLS want to be the trusted partner of choice for UK businesses and their employees by providing the highest quality vehicle funding and management solutions. We will do this by investing in and developing our people, utilising the latest technology, enhancing our operational efficiency, and maintaining our innovative and vibrant culture. In our market, we operate with a difference and that makes all the difference to our customers.

The Account Manager is vital in maintaining and expanding customer relationships for our business. For ‘sole supply’ and ‘multi-bid’ customers, you are responsible for understanding and meeting customer needs, ensuring satisfaction and loyalty while identifying opportunities for growth. This role involves contributing to the success of the Account Management department through management of your own customers and collaborating with the wider team to deliver high quality reporting, analysis, and resulting recommendations and best practice to support the retention and growth of our customer base.

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.

Key Responsibilities will include:

• Developing strong relationships with your customers to achieve individual objectives and targets against the Account Management plan.
• Acting as the main point of contact, you will be the ‘Key Interface’ in delivering against the customer service agreement and defining the customer needs and objectives and JCT600 VLS’s ability to meet those needs through our products and services.
• Organising and attending regular review meetings with your customers providing them with a review pack, ensuring information sources and accurate records of conversations and correspondence, including the updating of systems is always maintained.
• Serving as the liaison between the customer and JCT600 VLS in regard to achieving objectives for orders, escalating any roadblocks to securing business and closing deals in the above-mentioned products and services, ensuring the highest standard of courtesy and integrity when interacting with customers.
• Securing all available vehicle orders from Sole Supply customers and to increase JCT600 VLS share of business from those customers who use multiple suppliers, endeavouring to move them to sole supply with JCT600 VLS.
• Fully understanding vehicle funding and management solutions and the costs and benefits to each for customers including and not limited to Contract Hire, Purchase, Employee Car Ownership, Salary Sacrifice and Outsourced Management.
• Producing detailed analysis and strategic recommendations / proposals to help our customers’ deliver on their business and fleet objectives. This is both to ensure they see that JCT600 VLS are an invaluable long-term partner and to create new opportunities.
• Ensure that each member of your team receives regular 1-2-1’s, be responsible for agreeing and setting training plans in line with the role requirement and any future colleague ambitions.
• Taking ownership in solving problems that affect the service delivery to customers, prioritise customer issues and ensure they are responded to and brought to a satisfactory conclusion within the agreed time scales, including query resolution.

Qualifications:

• A comprehensive understanding of our industry and experience in managing corporate and SME accounts, including a hunger for expanding your knowledge and expertise.
• A customer centric approach, always striving to deliver service above customer expectations.
• Exceptional attention to detail in all your workings, including in the production of written proposals and fleet analysis.
• Ability to manage personal workload and time effectively and to work to strict timescales having excellent process, quality and administration skills.
• Self-motivation and professionalism with the ability to multitask whilst delivering exceptional customer service.
• Strategic thinking, confident with the ability to effectively communicate persuasively with others, passing on information accurately and promptly.

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer:

• £35,000 OTE dependent upon experience.
• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

Our Ambition:

It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.