Strategic Account Manager - Retail Delivery - Global Distribution

Strategic Account Manager - Retail Delivery - Global Distribution

National Role

Salary: C : £60K to £70K Base Plus Car Allowance plus Excellent Benefits

Our Client:

Our Client is a market leader in International and Cross Border Ecommerce delivery.

The Role

AstheStrategic AccountManager you will be focusingonthe top tier RetailClient’s Nationally

You will play a pivotalroleinensuringcontractual compliance and effective management of the Accounts. Your responsibilitieswillencompass a range of contractual, operational, and relationship management aspects.

Responsibilities

• Manage andoversee the Account Management related to the Top tier Accounts
• Ensure compliance withcontractual terms andconditions,including service level agreements (SLAs), timelines, and performance metrics.
• ActastheprimarypointofcontactforThe Clientregardingcontractualmatters
• Cultivateand maintainstrong relationshipswith keystakeholderswithin the Client, understanding their needs andexpectations.
• Collaborate withinternal operational teams to align contractual requirements withday to day delivery operations.
• Ensure that operational processes adhereto contractual obligations anddeliver the agreed-upon service levels.
• Participate incontract negotiations, workingclosely withlegalandbusiness development teams
• Establishandmonitorkeyperformanceindicators(KPls)outlinedincontracts
• Regularly analyse andreportontheperformance ofdelivery operations,providing insights and recommendations for improvement
• Developandimplementriskmitigationstrategiestoensuresmoothoperations.
• Maintainaccurateandup-to-datedocumentationrelatedtocontracts,amendments, and negotiations.
• Address andresolve any issues promptly, collaborating withrelevant stakeholders to implement effective solutions
• Proactively identify and address potential issues before they escalate

• ProvenexperienceinKey Account management,withinthelogisticsorsupply chainindustry
• Strong understanding of negotiation principles
• Excellent communicationandinterpersonalskills
• Abilitytocollaborateeffectively withinternalandexternalstakeholders
• Detail-oriented withstrongorganisationalskills
• Familiaritywithretaildeliverylogisticsisadvantageous

Apply Vicky