Student Advisor

Who are we looking for?

We have a new opportunity within our Student Retention team at CEG Digital! We are currently looking for a new Student Advisor to join an enthusiastic and fast-paced environment!

The role is on a full-time, fixed-term contract for 6 months with the location either in our Cambridge or Newcastle Office, United Kingdom. We are operating under a Hybrid Working policy (3 days work from home and 2 days in the office).

Our Student Advisors at CEG Digital are dedicated to providing students with the support they need, by ensuring they are comfortable navigating the digital university.

Student Advisors will ensure that our global community of online learners can take advantage of all the relevant support available throughout their journey with the ultimate goal being to complete their studies.

Our courses have multiple intakes per year, and you will guide new students through this critical enrolment period by offering support and responding to any queries to ensure all students have a positive experience from the outset.

Key Responsibilities:

• Support an excellent student experience by answering non-academic student queries, escalating to other teams where necessary, and providing advice.
• Maximise retention rates by proactively contacting students if there is a perceived problem and maintaining regular contact with students even if there are no issues signposted.
• To maintain appropriate and effective records and management information and statistics in relation to the frontline services to help inform the development of the service.
• Work collaboratively across teams including, university services and faculties, academics, and sales to ensure an exceptional student experience.
• Monitoring student activity via CEG Digital and partner systems, for example the Virtual Learning Environment and other data collection tools.

We may be interviewing as we receive applications, therefore the vacancy may close earlier than the end date specified. Please apply as soon as possible to be considered.

The ideal Student Advisor will have:

• Experience of providing excellent customer service
• Experience of complying with established policies, procedures and timescales
• The ability to build rapport with a diverse range of colleagues and customers
• The ability to work unsupervised and on own initiative as well as to work proactively as part of the team
• Experience of working in a student-facing support role in FE or HE, particularly in a pastoral care context (Desirable)

Why will you love working here?

Working in our CEG Digital team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners around the world. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop. The post-holder will work closely with team members at our partner institutions, including academic teams.

Join a respected, global education organisation that provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does CEG Digital do?

Working closely with our partner universities, CEG Digital helps create, market and deliver part-time online and blended University programmes to students around the world. We use cutting-edge technology, sector-leading pedagogy, and first-class student support to provide an outstanding educational experience. CEG Digital is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

Benefits:

• Private Medical Insurance
• Life Assurance cover
• Competitive salary
• Perkbox (includes hundreds of discounts)
• Salary sacrifice Car Leasing Scheme from Tusker
• Salary sacrifice Cycle to Work scheme
• Salary sacrifice Technology Purchasing Scheme
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated
• Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital
• Partner Universities (25% off)
• Social committee – who organise social events across the Company

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus UK bank Holidays.

Job Types: Full-time, Fixed term contract

Salary: Up to £26,000.00 per year

Work Location: In person

Reference ID: B10874