Student Experience Team Leader

Who we are:

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

About the role:

Are you passionate about making a real difference in the lives of students?

Activate Learning are recruiting for a Student Experience Team Leader to work alongside their Regional Lead to oversee and manage the Student Experience on our Bracknell Campus, ensuring that students have access to the resources and services they need to succeed academically, socially, and personally. As the Student Experience Team Leader, you'll have the chance to shape memorable experiences that will stay with our students long after they leave our campus.

Reporting to Regional Head of Student Experience, and working closely with the Group Director of Faculty and campus, students, faculty, and staff you will help to create a welcoming, inclusive, and supportive campus community culture that fosters learning, growth, and development, designing your approach to meet local needs whilst maintaining group attitudes and standards. The role will be expected to:

• Work with the Regional Head of Student Experience to maintain the highest quality Student Experience and campus community outside of teaching areas
• Contribute to local leadership at Bracknell campus
• Engage with all student groups on Bracknell campus including online, to gather their feedback and drive improvements
• Build internal and external community networks and partnerships, to specifically enhance the Student Experience
• Work collaboratively with and contribute to a variety of internal networks to ensure adherence to all statutory and regulatory regulations e.g., Health and Safety, Safeguarding, Ofsted

What do you need to be successful as a Student Experience Team Leader at Activate Learning?

The successful candidate will require demonstrable experience of working with young people in education, youth/social work, or a public-facing role and experience in working in a customer-focussed role.

A level 3 safeguarding qualification, experience in events management and any other relevant professional qualification are desirable, but not essential.

We're looking for candidates with excellent planning and organisational skills and a solutions-focussed approach to problem solving.

It would support your application to have experience in the Further Education sector and an understanding of the barriers to participation some students may face specifically, but this is not a requirement.

Why work with the Activate Learning Group?

Here are some of our benefits:

• Enrolment into generous pensions schemes
• Generous annual leave entitlement
• Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
• An extensive Learning and Development programme with a range of CPD opportunities
• Specialised support and development for teaching staff
• Access to qualified coaches for all staff
• Leadership and Management development programmes
• Flexible working opportunities, where appropriate
• A comprehensive wellbeing programme including access to the Fika and Everymind app
• Mental Health support including access to Mental Health First Aiders
• Employee Assistance Programme
• Employee resource groups
• Cycle to work scheme
• Refer a friend vacancy incentive
• Access to student discount programmes

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.