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Form of work
SalaryPart-Time role: 18.5 hours per week
This is an exciting opportunity to join the Administration team at Keighley College. We are a friendly, enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding student experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations.
You will provide an excellent potential student experience in terms of an efficient and streamlined process for all stages of recruitment with a strong focus on the conversion of enquiries to enrolment.
What You Will Do
- Be the first point of contact for potential students, including application and course enquiries.
- Process applications ensuring all offers have been made to potential students.
- Provide an excellent level of customer service that represents our organisation.
- Ensure appropriate systems are in place to manage electronic files.
- Work collaboratively with other departments to ensure a coordinated approach to relevant systems and processes including cover and support, catering for fluctuating workloads and absences.
- Experience of working in a customer focused role/environment.
- Excellent communication skills.
- Excellent customer service skills.
- Good attention to detail and accuracy.
- Good IT skills and knowledge of Microsoft office / google application.
- Knowledge of data protection and confidentiality requirements.
- Literacy and Numeracy at Level 2 or above.
There are plenty of benefits available to our staff members, here are just a few:
- Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
- Support Staff 27 days (increasing to 32 days after 5 years service)
- Academic 37 days
- Senior Management 37 days
- Generous Pension schemes
- Teachers' Pension Scheme
- Local Government Pension Scheme
- Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
- Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Learning and development opportunities - including staff development days
- Employee wellbeing initiatives
- Flexible and hybrid working opportunities - this will vary depending on role requirements
