AddressPart-Time contract: 22.2 hours per week.
The working days for this role will be Tuesday, Wednesday and Thursday
Provide an excellent potential student experience in terms of an efficient and streamlined process for all stages of recruitment with a strong focus on the conversion of inquiries to enrolment.
We are a friendly, enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding student experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations.
What You Will Do- Be the first point of contact for potential students, including application and course inquiries.
- Offer Matrix standard of advice and guidance to potential students.
- Attend external events across the region – including evenings and weekends.
- Support the interview events, providing an excellent experience for potential students, parents, and external stakeholders.
- Deal with all applications efficiently and in a timely manner to meet our Service Level Agreements.
- Process applications to ensure all offers have been made to potential students.
- Relevant I.A.G Qualification at level 2 or above.
- Relevant customer service qualification or training literacy and numeracy qualification at Level 2 or above.
- A professional understanding of admissions, including experience of working effectively in an admission role.
- Ability to build and maintain strong internal and external working relationships and work in a confidential manner.
- Experience of working in a busy, high-volume, customer-focused environment.
- Good knowledge of student database systems or C.R.M systems.
- Good knowledge of systems processes and regulations relevant to admissions.
- Excellent customer service skills.
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
BenefitsThere are plenty of benefits available to our staff members, here are just a few:
- Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
- Support Staff 27 days (increasing to 32 days after 5 years service)
- Academic 37 days
- Senior Management 37 days
- Generous Pension schemes
- Teachers’ Pension Scheme
- Local Government Pension Scheme
- Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
- Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
- Learning and development opportunities - including staff development days
- Employee wellbeing initiatives
- Flexible and hybrid working opportunities - this will vary depending on role requirements
