Support our students at every stage of their journey.

Doing things differently.

Student Services Centre Customer Adviser

Grade E (£26,060 - £27,363 p.a. pro rata)

About the Role

Are working in a customer facing role and ready to advance your career within Higher Education?

Working in a small team spread across three campuses, the role of the Student Services Centre (SSC) Customer Adviser is an essential first contact for Students to access support, information and make enquiries at the Newton Student Services Centre.

This role is an onsite student facing role, requiring tact, diplomacy and energy, especially during the busy enrolment periods.

As a member of the SSC team, you will have a flexible approach to work in a role that has a range of responsibilities, including acting as a Front Desk Adviser, supporting MyNTU/Card Services and being the first point of contact for Student Support Services.

You will be part of the Pathways Service offering face to face appointments with students, offering first hand advice as well as linking with the specialist support services.

The successful candidate will have an excellent understanding of effective customer service practice and techniques for dealing with a diverse range of customer situations face to face, as well as the ability to organise and prioritise your workload while dealing with multiple tasks. In addition, you will be able to work on your own initiative and as part of a wider team.

You will possess a natural curiosity to learn the varied IT systems and absorb our existing policies and procedures.

This role will be primarily based at Newton SSC but will be expected to cover other sites in the SSC portfolio when required.

Please read all documents thoroughly to understand the role and the expectations it will carry, which includes supporting the yearly enrolment events.

For more details, please take a look at the role profile.  We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.

Our Student Support Services teams play a pivotal role in providing crucial academic guidance, counselling, and resources to enhance the student experience. Be the difference-maker in fostering a supportive community and empowering students to thrive. If you're passionate about making a positive impact on student lives, apply now to be part of a team that values growth, wellbeing, and academic excellence. Elevate your career while helping students reach their fullest potential!

For any informal queries about the role, please contact Mr James Crofts (Student Services Centre Co-ordinator) atjames.crofts@ntu.ac.uk

Join Us 

• 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata. 
• Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%.
• Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
• Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
• And a whole lot more…

Come and be part of our success.  Apply today.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route.  Please consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.