Student Complaints, Appeals and Assessment Manager

The opportunity

University of the Arts London (UAL) is looking for a Student Complaints, Appeals and Assessment Manager to join our team on a full-time, permanent basis.

You will lead, manage and coordinate the University’s complaints and appeals procedures, overseeing casework and providing expert advice to ensure the delivery of a high-quality service to students and staff. 

You will also manage the University’s complaints and appeals team to guarantee correct decision-making and ensure cases are processed in a confidential, sensitive and professional manner, in accordance with the University’s procedures and sector requirements.

In addition to this, you will also manage and advise on the University’s Academic Regulations, Extenuating Circumstances and Academic Misconduct policies and processes, producing detailed reports for senior University committees, identifying potential risk and institutional learning where changes to policy, practice or procedure may be required.

About you

You will be educated to a minimum of degree level or equivalent and will possess extensive experience of complaints and appeals case handling within higher education. 

Having managed staff in an educational environment, you will possess experience of producing induction/training materials and have the ability to establish good working relations with a diverse range of people from academic staff to external organisations.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

To apply please click the apply button.

Closing date: 23:55, 22nd July 2024.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.