Student Services Coordinator

Student Servies Coordinator

Yolk are working with an incredible company who are looking for a Temporary Student Services Coordinator (covering Maternity Leave). The role is a hybrid arrangment and they are wanting a ambitious candidate to join their team.

What you'll be doing?

The primary objective of this role is to oversee support services and administrative tasks.

Key Responsibilities:

• Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data.
• Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records.
• Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data.
• Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records.
• Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums.
• Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle.
• Complaints Handling: Timely responses to complaints, collaborating in investigations, and maintenance of complaint records.
• Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment.
• Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects.

Required Skills:

• Comprehensive understanding of support and administration services for postgraduate programs
• Effective management of customer services and team members
• Proficiency in data analysis and presentation
• Strong communication abilities
• Quality assurance expertise
• Time management skills

What you'll get in return

• Flexitime
• Hybrid Working Arrangements
• 33 days of annual leave
• Employee Assistance Programme
• Pension Scheme
• Office Amenities including free parking and refreshments
• Continuous Training Opportunities
• Recognition and reward incentives
• Participation in social, well-being, and fund-raising events
• Discounts with various high street retailers

Please get in touch if you would like to find out more.