​​Student Support Advisor

Building and Campus: Virginia Woolf Building, Strand Campus Job description Role Overview Vision 2029, the overarching strategy of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, King’s Digital has been formed – a new professional service of the university that provides centralised support to and oversight of online learning activity across King’s. The department has three divisions: content production; operations; and student support. Working closely with Faculties, the content production function is responsible for the design and development of online materials; and the operations function is responsible for the planning, coordination and management of online provision. The student support function is a brand new unit responsible for providing a dedicated, non-academic service to all online learners at King’s. This is an exciting time to join a rapidly growing and ambitious team, and a unique opportunity to help shape a facility that will support thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes. Student Support Advisors will be responsible for all front-line student support provision, and successful candidates will possess directly relevant experience in a fast-paced customer-facing support environment, as well as evidence of delivering exceptional user or student outcomes. They will be passionate about building and maintaining strong client relationships; be familiar with case management methodology; and enthused by our Vision 2029 aims. All postholders must be willing to work a ‘5 over 7’ shift pattern working 35 hours per week on rotation between the hours of 7am and 7pm. Interviews will be held w/c 15th April. Contract type This post will be offered on an indefinite contract   This is a full-time post Closing date: 24 March 2024