Student Support Advisor

Vision 2029, the overarching strategy of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, King’s Digital has been formed – a new professional service of the university that provides centralised support to and oversight of online learning activity across King’s. The department has three divisions: content production; operations; and Student Support. Working closely with Faculties, the content production function is responsible for the design and development of online materials; and the operations function is responsible for the planning, coordination and management of online provision.

The Student Support function is a brand new unit responsible for providing a dedicated, non-academic service to all online learners at King’s. This is an exciting time to join a rapidly growing and ambitious team, and a unique opportunity to help shape a facility that will support thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes.

Student Support Advisors will be responsible for all front-line Student Support provision, and successful candidates will possess directly relevant experience in a fast-paced customer-facing support environment, as well as evidence of delivering exceptional user or student outcomes. They will be passionate about building and maintaining strong client relationships; be familiar with case management methodology; and enthused by our Vision 2029 aims.

All postholders must be willing to work a ‘5 over 7’ shift pattern working 35 hours per week on rotation between the hours of 7am and 7pm.

Interviews will be held w/c 15th April.

This post will be offered on an indefinite contract.

This is a full-time post.

Contact details: Kathryn Allix. kathryn.allix@kcl.ac.uk

Closing date: 24 March 2024.

To apply, please click “Visit Website” button below.