Supply Chain Manager

For jobs located in Wales, the ability to speak Welsh is desirable.

From the design and development of policies to the delivery of services supporting work, welfare, pensions and child maintenance, DWP is the Government’s largest department.

People are at the very heart of what we do. We ensure disabled people can live more independent lives; help tackle poverty and homelessness; provide a financial foundation for a secure old age; and support families ensuring children can fulfil their potential.

DWP has the largest commercial estate in government and our team is committed to being smaller, greener and better – helping people to work, grow and thrive. Our estate provides accommodation for colleagues who support millions of daily customer interactions in Jobcentres and Health Assessment centres, back of house offices delivering frontline services and hub sites housing expert functions such as Policy, Finance, Digital and HR.

The DWP Estates function ensures the smooth and efficient operation of this network on a day-to-day basis. We manage a private sector Supply Chain that delivers essential services such as security guarding, maintenance, property and leasehold, construction, cleaning and facilities management. Many of these services are business critical and we cannot safely open our offices without them.

Our ambitions are to:

Transition to a smaller, more affordable, and adaptable estate
Invest in improving DWP’s buildings and infrastructure, conducted mainly through an extensive programme of planned replacement works
Meet our agreed Government Greening Commitments - creating a culture where sustainability is embedded
Expertly deliver cost effective services
Create a professional working culture that is best in class across the Government Property world.

There is no better time to join us as we transform our estate and make our buildings fit for the future.

This role will take ownership of the Supply Chain management of estates suppliers covering a range of areas that may include but is not limited to Integrator, Landlord & Leasehold, Professional Suppliers, Project Consultants and Construction Suppliers, Furniture, Assets, Facilities Management, Guarding, Security. This role will represent DWP Estates as the intelligent client against agreed performance metrics and will foster a collaborative relationship to drive innovation and identify improvement opportunities.

This role may provide support across all types of projects, including Major Projects, Capex and Lifecycle projects.

Key accountabilities

Performance and Governance

• Responsible for leading Key Account Management Meetings with a range of estates Supply Chain partners, to include driving forward performance management, effectively managing risks relating to supplier delivery, tactical and strategic priorities as well as compliance with contractual obligations.
• Significant stakeholder management across a range of estates areas including but not limited to, Finance, cost management, assets, design, compliance, sustainability and Service Delivery, to represent a single intelligent customer view and agree priorities to Supply Chain Partners.
• Leading collaboration in developing and implementation of early corrective actions with Supply Chain Partners.
• Accountable for supplier performance management of Supply Chain Partners that may include NEC3 and 4 Estates Programme Management.
• Providing ongoing performance and risk management against the agreed contractual performance obligations and ensuring Supply Chain management is effectively discharged. Working closely with DWP Estates Category Management (Commercial Team) on issues that require commercial input or escalation, as well as working closely with DWP Estates’ Project and H&S teams to obtain operational insights, ensuring compliance.
• Where applicable working closely with and utilising technical expertise from EPMS as required to effectively manage the Professional Suppliers and Project Consultants.
• Working with the DWP Estates’ Performance & Audit team to implement a performance framework to set out performance data and reporting requirements that are aligned to contractual obligations and KPIs reflecting DWP’s business requirements and contractual obligations.

Relationship management

• Effectively managing the supplier/client relationship across the Estates stakeholders, this role will lead the Supplier relationship management within Estates’, and will support the DWP Estates Category Management team who will oversee the contractual relationship between DWP and Supply Chain Partners.
• This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across Estates Supply Chain Partners and monitor the performance of the Supply Chain and health of the relationships
• Building a strategic and collaborative relationship with Estates Supply Chain Partners to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money
• Ensuring Supply Chain Partners deliver outcomes that our customers need and at the requisite service quality
• Significant stakeholder management across Estates bringing together key priorities for Supply Chain Partners.

Change Management

• Managing service or other change requests, validating operational / business requirements with the Estates stakeholders. Providing supporting information and undertaking contract administration activities and assurance against contractual requirements to support the DWP Category Management team to execute necessary contractual changes.
• Maintaining records of all decisions made and instructions issued to Supply Chain Partners. Maintaining an auditable change control register
• Working closely with DWP Estates Projects and Service Delivery teams where applicable, to ensure change requests accurately reflect DWP requirements. Overlaying Supply Chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWP’s requirements.
• Collaborating with the internal DWP stakeholders and Cost and Supplier Performance Management team to support the Application for Payment process.
• Supporting re-procurement activity through ensuring procurement documentation, including performance metrics / KPIs, accurately reflects the desired capabilities and requirements related to Supply Chain Partners and takes account of any previously identified gaps in service, operational insights or past performance trends.

Strategy

• Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates’ Integrator and the Supply Chain performance management framework and category strategy
• Implementation of Estates category strategy and development plans as agreed by the DWP Estates Category Management team and the Estates stakeholders

Health & Safety

• Working with the DWP Estates H&S team and Compliance teams to ensure the Supply Chain Partners compliance with Health and Safety obligations and carrying out commensurate corrective action where necessary.