Supply Quality Manager

Supply Quality Manager FTC 12 months| Horticulture |Remote
Competitive
Are you an experienced Supply Quality Manager working with flowers, plants and / or gifting? If so, we want to hear from you.

About Our Client
Our client is a leading online retailer supplying flowers, plants and gifts for all occasions.
About the Job
As Supply Quality Manager on an FTC 12 months, you can work either from their offices in London, the fulfilment centre in Nuneaton or remotely.

Spot patterns and understand quality issues by continuously analysing customer feedback and internal quality dashboards
Take action with our 3rd party fulfilment partner on any SKUs that don't meet our standards
Create detailed reports to ensure our fulfilment partner always maintains our high standards
Prepare and optimise for quality during our busiest periods - Christmas, Mother's Day and Valentine's Day. This includes eg. vase life testing, forward pack planning & testing, and aligning with internal and external stakeholders
Regular quality visits to our sites in Nuneaton & Spalding (once or twice per month), as well as quarterly visits to our warehouse in The Netherlands
Attend new product development and pre-production meetings, ensuring data & improvements are captured, and quality guardrails are followed
Long-term projects and improvements, eg. stem testing and longevity improvement
The Ideal Candidate
A detail focussed Supply Quality Manager with experience in flowers, plants and/or gifting
Collaborative with strong interpersonal, account management and relationship-building abilities
Comfortable with data analysis, creating reports and insights (Excel/GSheets)
You will put customers first, seek to understand what works for them and champion them in your decision-making
You're excited about problem-solving and love to take a logical and collaborative approach to finding solutions
You are positive and optimistic - able to overcome setbacks and obstacles to deliver impactful results
Horti background or enthusiasm for flowers would be a plus
Driving licence and willingness to travel to our sites
Open to working flexibly in the run-up to and during busy periods

How to Apply
If this sounds like you, please apply via the link. Alternatively, for a confidential chat about this exciting role, please get in touch with Luan on 01780 480530 or luan@morepeople.co.uk