Support Engineer- EUC

Job Title: Support Engineer- EUC

Job Location: Glasgow, Scotland

Job Type: Contract & All 5 days in Office

Responsibilities are:

• Providing on-site office cover at the Customer's offices during Business Hours, including a meet & greet facility for end user issues, starters, leavers and onboarding;
• Building and maintaining laptop/desktop images (for both Windows and MacOS);
• Laptop/desktop allocation for new joiners
• Laptop/desktop replacement for current
• Laptop/desktop application distribution and patching processes.
• Supporting laptop/desktop integration with office wi-FI, home wi-FI and VPN software.
• Performing laptop/desktop recovery for leavers.
• Maintaining a known defect list for EUC.
• Supporting MacOS and Apple Business Management

The Responsibilities/required skills are as follows:

• Strong experience in desktop support, field technician support, application support, knowledge on LAN/WAN and network troubleshooting.
• Should be able to lead and coordinate between client location(s).
• Detail oriented; follow and/or establish policies and procedures,
• Passionate about technology and have a willingness to learn new systems and skills.
• Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
• Excellent verbal and written communication skills, capable of working with a variety of internal customers.
• Excellent organizational skills and ability to manage multiple projects and set priorities.
• Keeps calm under pressure.
• Candidate is also expected to have knowledge on Mac, MDM, Printers, Scanners, and IP Phones. Teams